Enquiries scatter
Calls, WhatsApp and forms land in different places. Nobody sees the full picture.
We set it up. We run it with you.
Every enquiry gets an owner and a next step.
For businesses that get enquiries on WhatsApp and calls and want a team to set up and run the follow-up, so nothing depends on someone remembering.
We reply Mon–Sat, 11 a.m.–9 p.m. IST.
Delivered for Saamarth Group. Read the story
The problem
Where follow-up usually breaks.
Nobody owns the next step
A buyer asked for a callback. Whose job is it, and did it happen?
A managed workflow gives each enquiry an owner and a next action, and someone watching that it happens.
How it works
Understand it. Set it up. Run it with you.
- 1
Understand
We review how enquiries reach you today and where follow-up gets stuck.
- 2
Set up
We agree the scope, set up intake, ownership and handoffs, and test the agreed path with you.
- 3
Run with you
We monitor the agreed workflow, flag exceptions and make agreed adjustments.
Scoped to the enquiry sources and tools agreed with your team.
Proof
Delivered for Saamarth Group.
We connected WhatsApp engagement, CRM data and site-visit workflows around the systems their sales team already used.
What their team reported
- More consistent nurturing
- Earlier project information for buyers
- Better-prepared sales conversations
- Site visits recorded with the customer
The full story
See how campaigns, buyer replies, intent tagging, CRM updates and site-visit booking fit together.
Read the Saamarth case studySummary of feedback from the client team, not a measured result. We do not claim specific numbers.
Who does what
We run the workflow. Your team talks to buyers.
We set up, once
We agree the scope, set up intake and handoffs, connect supported tools and test the agreed path.
We manage, ongoing
We monitor the agreed workflow, flag exceptions and make agreed adjustments, within a defined scope.
Your team keeps
The buyer conversation and sales decisions. Team members see their callbacks, managers see what is pending, owners see where follow-ups stall.
- No guaranteed response-time or conversion improvement
- Integrations and custom work agreed in scope and quoted separately
- ScaleYukti is your single point of contact for billing and support
How it is priced
A written quote, not an open-ended retainer.
The quote depends on your enquiry sources, team size and tools. We agree what we set up, what we monitor and what stays with your team before you pay.
Prefer to run it yourself? The ScaleYukti Platform has self-serve plans.
Practical questions
Managed Enquiry Operations: common questions
How is this different from the ScaleYukti Platform?
With the Platform your own team runs the inbox and follow-up. With Managed Enquiry Operations we set up the agreed workflow and then manage it with you.
Do we have to use the ScaleYukti Platform?
Often the workflow runs on the Platform, but we start from how your team works today and agree the tools with you before setup.
Can we keep our existing WhatsApp number?
Often, but it depends on how the number is set up today. We assess it first and suggest testing with a spare number. Downtime, rollback and account ownership are discussed before any live move.
Who do we deal with for support?
ScaleYukti. Platform technical support runs through a dedicated WhatsApp group, Monday to Friday, 11 AM to 6 PM. For everything else we answer calls and WhatsApp Mon–Sat, 11 a.m.–9 p.m. IST.
What does it cost?
It is a custom quote based on your enquiries, team and tools. We confirm the amount and what it covers in writing before you pay.
Let's talk about your business
Want your follow-up set up and run for you?
Tell us where enquiries reach you today and where follow-up gets stuck. We will suggest a practical scope.
We reply Mon–Sat, 11 a.m.–9 p.m. IST.
Prefer to review the options first? Explore Solutions