Refund & Cancellation Policy

Version dated 15 November 2026. We review this page from time to time and post any updates here.

What this covers

This policy applies to ScaleYukti Platform subscriptions and add-ons billed by ScaleSync LLP under the ScaleYukti brand. Managed Enquiry Operations and other custom work are covered by the written agreement or proposal for that work, which applies if it differs from this page.

Cancelling

• You can cancel at any time by messaging or emailing us from the contact details below.
• Cancellation stops renewal. You keep access until the end of the billing period you have already paid for.
• We confirm the cancellation in writing.

When we refund

• You were charged twice for the same period by mistake.
• You paid, and we were unable to activate your account or plan.
• Any other case we agree in writing before you pay, for example a trial or pilot with its own terms.

What is not refunded

• Subscription fees for a billing period that has already started, once the service has been made available to you.
• Setup, training or custom work already delivered.
• Charges that Meta or another third party has billed or will bill you directly.

WhatsApp message charges

Meta charges for WhatsApp business messages at its own rates. These are paid to Meta, are separate from your ScaleYukti invoice, and are not refundable by ScaleYukti. See WhatsApp message charges.

Changing your plan

You can move to a lower plan from your next billing period. An upgrade takes effect when we confirm it, and we tell you the amount before you pay.

Late or failed payment

If a payment fails we tell you and allow a short grace period to fix it. If it stays unpaid, we may pause the account. We do not delete your data without notice.

Your data after cancelling

You can export your workspace data from Settings, then Data Management, before or after you cancel. We keep your data for 90 days after the plan ends so you can export it, then delete it. Backup copies can take up to 3 further days to clear.

How to ask

Send us your account name, the payment date and the reason. We reply within 7 working days. Approved refunds go back to the original payment method, usually within 7 to 10 working days of approval.

Contact

Email ronak@scaleyukti.com or call +91 84011 22091. We answer Mon–Sat, 11 a.m.–9 p.m. IST. See also the Platform Terms and the website Terms.