Platform Terms

Version dated 15 November 2026. We review this page from time to time and post any updates here.

About these terms

The ScaleYukti Platform is provided by ScaleSync LLP under the ScaleYukti brand, based in Ahmedabad, Gujarat, India. By subscribing you agree to these terms. A signed order or proposal can add to or change them for your account, and applies where it differs.

The service

The Platform is a shared inbox and follow-up workspace for WhatsApp and related channels. Plans, seats and included features are shown on the Pricing page or in your order. We may improve or change features and will tell you about changes that materially reduce what you pay for.

Billing and payment

• ScaleYukti is your single point of contact for invoices and billing.
• Plan fees are billed in advance for each billing period. We confirm the plan, its limits and the amount in writing before you pay.
• Payments are collected through Cashfree Payments. You enter card, UPI or bank details on the Cashfree payment page, never in a chat with us.
• If GST applies to our invoices, it is shown on the invoice.
• Cancellation and refunds are covered in the Refund and Cancellation Policy.

WhatsApp and Meta

WhatsApp is provided by Meta. You must follow Meta business and messaging policies, and your access can be limited or removed by Meta. Meta charges for messages at its own rates, you pay these to Meta, and ScaleYukti adds no markup. See WhatsApp message charges. We are not responsible for changes to Meta rates, rules or availability.

Acceptable use

• Message only people who have agreed to hear from you, and honour opt-outs.
• Do not send spam, unlawful, deceptive or abusive content.
• Keep your login details safe and use the account only for your own business.
• We may suspend an account that breaks these rules or Meta policies, and will tell you why where we can.

Support

Technical support is provided through a dedicated WhatsApp group, Monday to Friday, 11 AM to 6 PM. For other questions we answer calls and WhatsApp Mon–Sat, 11 a.m.–9 p.m. IST.

Integrations and custom work

Custom integrations and API development are charged separately, depending on scope and the level of work involved. We agree scope and price in writing before starting.

Moving your WhatsApp number

Whether and how an existing number can move depends on its current WhatsApp API setup and Meta account configuration. We suggest testing with a spare number first. Our team assists with migration assessment, Meta permissions, number onboarding and testing. Downtime, rollback options, template migration and account ownership are discussed before any live migration.

Your data

Your customer and conversation data remains yours. You can export your workspace data from Settings, then Data Management, at any time. After a plan ends we keep your data for 90 days so you can export it, then delete it. Backup copies can take up to 3 further days to clear. How we handle personal data is described in the Privacy Notice.

Service providers

To run the Platform we use a third-party WhatsApp messaging platform provider that hosts the shared inbox on our behalf, along with other infrastructure providers. They process data only to provide the service.

Limits of liability

We work to keep the Platform available, but cannot promise it will be uninterrupted or error-free, and we do not promise any particular response time, conversion or sales result. To the extent allowed by law, our liability is limited to the fees you paid for the period in which the issue arose. This does not limit rights you have under applicable Indian law.

Governing law

These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat have jurisdiction.

Contact

Questions: ronak@scaleyukti.com or +91 84011 22091. We may update these terms and will post the current version here.